Era crossroads - Customer Success Manager Workday Employee Review

Workday is a truly values-driven company, and you can feel it every day. We’re in the middle of an exciting transformation to drive more innovation and speed, and while that has meant making some tough decisions, those decisions are always grounded in our core values. Employees and customers are consistently kept at the center, and there’s a real sense that doing what’s right guides how we operate and where we’re going as a company.

Decision-making can sometimes feel slow and unclear, as it’s not always obvious who has true ownership or final say. In a few areas, especially HR, leadership can feel more oriented around selling and positioning our products than around deep, hands-on practitioner experience, which occasionally creates a gap between strategy and the day-to-day needs of employees and managers.

Great people, benefits, culture, and pay. Lots of "workmates" with long tenures (10+ years). I truly wanted to retire from Workday!

Leadership changes freaked a lot of people out. Things felt unstable within the org for the last year (2025). The culture shifted from one that focused on employee growth to adopt all AI at all costs, and do it yesterday! It was extremely stressful to learn so much, so quickly, and create your own use cases and custom workflows - then to ultimately be laid off despite significant contributions.