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      USAA

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      USAA reviews

      Good pay and benefits, but leadership is disconnected - Insurance Agent USAA Employee Review

      2.0
      9 May 2026
      Insurance agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Pay Good benefits On the surface, the company tries to care about its employees. Mid level management cares about people.

      Cons

      Rigid structure. There are 0 accommodations, and they are unwilling to even try. Leadership is a disaster. The people at the top are truly disconnected from the day to day work. The new CEO, Juan Andrade, has no clue what USAA is supposed to stand for. The company will be more profitable under his new rules, but employee turnover will skyrocket and members will leave.

      Explore other reviews about USAA

      5.0
      16 Feb 2026
      Product owner
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture with a value driven culture. Was given autonomy to drive processes and steer the implemenation journey's for the teams I was responsible for

      Cons

      Given it is a large organization, there was some challenges in getting time with some teams with whom we my main teams had dependencies.

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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