USAA Insurance Agent Reviews

Updated 14 Jun 2020

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3.7
53%
Recommend to a Friend
42%
Approve of CEO
USAA CEO Wayne Peacock
Wayne Peacock
2 Ratings
  1. "Great place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Virginia Beach, VA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    I work from home and the benefits are second to none.

    Cons

    Demanding back to back calls everyday.

  2. "It’s sales"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Agent 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time

    Pros

    They try to provide good benefits and create a good work culture

    Cons

    You are told you can’t sell but they want you to sell. It’s like a bait and switch

  3. "Good call center"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than a year

    Pros

    Great company and training to get you into the industry. Great leaders through out. Good shift availability to take advantage of.

    Cons

    Some numbers driven promotions rather than skills driven promotions.

  4. Helpful (1)

    "Good Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Insurance Agent in Spartanburg, SC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at USAA full-time for less than a year

    Pros

    Repect for members, good prices.

    Cons

    Their rules and regulations change regularly.

  5. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Service Agent 
    Recommends
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Great benefits, great time off.

    Cons

    Seniority structure, lots of bureaucracy

  6. Helpful (6)

    "Great company to work for but..."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Great benefits from day 1 Great work schedule flexibility PTO hours generated every pay period Education assistance is great so use it to pursue your career of choice. Military culture

    Cons

    It is a call center and you are expected to sell insurance on almost every call. Work life balance is not that great, unpaid lunches, bonus is determined by overall business results. Florida campus is expected to outperform other campuses but you will get paid the same. Sales practices are inconsistent sometimes as well as instructions given. Managers tend to focus on what you did wrong no matter what. Even if the call was perfect they are trained to find something you could do better. No the highest paying insurance company

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  7. "Great Work Environment, Great benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Agent in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    USAA has the best benefits hands down. They have multiple work schedules to choose from and, as long as you perform well, will most likely get your first or second choice. USAA provides sit stand desks in the Colorado office for all employees to help alleviate sitting for 8 -10 hours a day.

    Cons

    This is a call center environment - the majority of your shift is spent tied to the phones.

  8. Helpful (4)

    "It is what it is if you can work in a call center and take nonstop calls and limited opportunity to move up"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Agent 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 8 years

    Pros

    Co-workers, Manager, and 401k match up to 8%, pay if awarded bonuses not guaranteed. Gift card rewards. Love our members/customers.

    Cons

    Work/Life balance, call center, hard to get vacation time during holidays, spring break or anytime in general. Adding more work to reps all ready stressed on anxiety meds, getting therapy and crying at desk. Chained to desk. Low pay considering they keep dismantling other departments and giving 3x more work no raise or additional training in some circumstances. Favoritism. Also doesn’t matter when you have degree because your told you don’t have experience and vice versa. Constantly changing environment just when you adjust to new metrics/goals they change anywhere from year to year and hard to keep up with.

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  9. Helpful (1)

    "BEST COMPANY TO WORK FOR"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 3 years

    Pros

    Benefits are great! Management supports you

    Cons

    Being on the phone all day can be hard but the good of the company makes up for it

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  10. Helpful (2)

    "good benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Agent 
    Doesn't Recommend
    Approves of CEO

    I have been working at USAA full-time

    Pros

    benefits are great. people you work with are awesome

    Cons

    Need to be more structured for training. You are stuck in a room watching modules all day and its not necessarily relevant to your job. You will get different answers on questions, depending on who you ask; not necessarily getting the right one each /any time.

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Found 48 reviews