USAA Reviews | Glassdoor.ie

USAA Reviews

Updated Oct 20, 2019

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3.5
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
73%
Approve of CEO
USAA CEO Stuart Parker
Stuart Parker
1,085 Ratings
Pros
Cons
  • "The first year on the phones are the hardest if you do not have previous call center experience(in 355 reviews)

  • "Some managers (Not to be named here) said that they cared for the military and their families(in 121 reviews)

More Pros and Cons
  1. Helpful (2)

    "Wonderful Company, Great Co-Workers, The whiners won't last."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Auto Adjuster III in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for less than a year

    Pros

    Amazing Benefits Good Pay (when you count a virtually guaranteed year end bonus) Unbeatable Culture (tolerant of all people, from all backgrounds ... really!)

    Cons

    You are actually expected to continually work on yourself as a person, and build your personal 'brand', because you represent a company that expects more from you?

    Advice to Management

    Keep it up.

    USAA2019-10-13
  2. "Good Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Developer in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for less than a year

    Pros

    Great work environment in Plano office. Managers let you get your job done without micromanagement. Projects are interesting and there is always someone that is willing to help you. Benefits are great with lots of PTO, gym membership assistance, healthy food discounts on campus, and more. Lots of room for lateral movement if you wish to try out a new avenue.

    Cons

    Low base salary for industry with a hanging carrot of a bonus. Promotions are hard locked into time frames (2+ years) with little chances to be promoted early for hard work. Make you drink the company Kool-aid

    Advice to Management

    Increase base pay, it is the lowest in the industry and reward workers that are hard workers with promotions rather those who have just been present at the company.

    USAA2019-10-20
  3. "USAA is cool"

    StarStarStarStarStar
    Current Employee - Business Advisor 

    I have been working at USAA full-time

    Pros

    Awesome place to work with good people

    Cons

    Competitive to get promoted but keep on pushing

    USAA2019-10-19
  4. Helpful (1)

    "Family Company"

    StarStarStarStarStar
     
    No Opinion of CEO

    I have been working at USAA

    Pros

    Work with great people, collaborative and friendly work environment, many flexibilities and great perks such of PTO and remote working.

    Cons

    The new initiative to make the Bank compliant with federal regulation has put every other initiative on the back burner, and compliance is not fun.

    USAA2019-10-15
  5. "Strategic leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Vice President in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 10 years

    Pros

    Overall, USAA cares and is an amazing company

    Cons

    Have an opportunity to be more diverse and inclusive,

    USAA2019-10-14
  6. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Decision Science Analyst in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Benefits Work Life Balance Leadership Works with You Flexible

    Cons

    Large Office Can have multiple projects at one time

    USAA2019-10-11
  7. "Incredible Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Insurance Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than a year

    Pros

    Amazing pay and benefits Best maternity/paternity leave CDC in building so you can visit kiddos on breaks Truly helping our members, which some I will never forget.

    Cons

    Nothing to do but take calls constantly. Wish there was a way to do back office work items for a portion of the shift.

    USAA2019-10-10
  8. "None"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fulfillment Underwriter III in San Antonio, TX
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at USAA full-time for more than 3 years

    Pros

    Benefits are awesome, job opportunities

    Cons

    Pay, need to be highly qualified for entry level positions due to competitiveness

    Advice to Management

    Although employees are highly replaceable, treat them as they are not

    USAA2019-10-08
  9. "USAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Adjuster in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time for more than 5 years

    Pros

    Compensation, Benefits, Helpful managers, and great environment

    Cons

    You do have to sell yourself or know someone in order to get a higher position

    Advice to Management

    Look at experience and work ethic when promoting

    USAA2019-10-03
  10. Helpful (2)

    "Military Like Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Sales 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at USAA full-time

    Pros

    its robotic, its mundane and the leadership is very micromanaging. Perks are great but it comes with a cost. Its like joining a cult

    Cons

    Very Micromanaged and cult like environment

    Advice to Management

    Stop trying to force the "kool-Aid" down employees throats

    USAA2019-10-16
Found 2759 reviews
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