Pros
My own store has an excellent staff - everyone is very friendly and customer-service oriented. Much of the complaints other stores receive about rude employees and poor service do not occur here.
Cons
Simply put, it is an abysmally managed company. There is only so much store-level employees can do, and we seem to be expected to keep this sinking ship afloat while being undercut at every turn. Interesting that the company believes cutting pay, cutting hours, and increasing the workload will somehow encourage their lifeblood - good employees - to remain and perform well. The most egregious example of this is the latest money-wasting program, Best Practices. Excuse me, but after three years I think I know how to place merchandise into a bag properly. This is just another poorly hidden racket designed to remove higher paid management in the futile hope that cutting out precisely what makes a store perform well will somehow save the company from ruin. Ironic that a company that claims to "make it personal" is willing to shoot itself in the foot by understaffing and cutting hours, something that I have yet to see a customer respond to positively. Our DM even kicked the Salvation Army off our property at Christmastime for "soliciting"!