Customer Success is dead. - Customer Success Manager Oracle Employee Review

1.0
19 Jul 2019
Recommend
CEO approval
Business outlook

Pros

Oracle's a huge company - lots of good benefits and flexibility. Tons of self-service training (both a pro and a con).

Cons

Complete lack of understanding their clients needs. Complete lack of employee success. No raises EVER even after 2+ years! And in comparison to competitor companies, CSM Pay was FAR BELOW the national average (by tens of thousands of dollars). Inconsistent bonus structure hidden behind a secret metric that's not released to the pleebs below management. Company's customer success efforts were completely derailed into a FAILING model. Company thought a pivot to KPI's would be important to customers, but in reality, those customer just wanted stable environments and someone to listen to them. CSMs were told to go out and take a ton of learning and training to get "Certified" as most CSMs never had access to training on the products they were managing. But it was mostly too little too late.

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5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Salary time off flexiblity hybrid work model

Cons

There was any for me i work on a great team

4.0
21 Oct 2014
Recommend
CEO approval
Business outlook

Pros

Every group/division can be different in how they treat their employees, but I'd say overall there is very good atmosphere of trust and fairness. There is a strong focus on education, and they reimburse for outside classes taken (Up to 5k/year I think). Benefits are good, and I'd say quite competitive in the market. Good 401K matching (they'll contribute a max of 3% of your 6% or greater). Free drinks in the breakroom. Flexibility to work from home at times. (If you live 50+ miles away from an office you can work full-time from home...policy).

Cons

They don't try to make the workplace anything special (maybe a pool table and arcade game are cliche or gimmicky?). In the 10 years I've worked there, they've given 2 measly %1 cost of living raises (this is the same with most everyone I've spoken to, some don't get any raises). You will not get a substantial raise ever, unless you leave then get rehired on (they will not match offers, better to leave). New employees that you train will make 10 - 20K more than you several years after you hire on (not just me, they do this to all tenured employees). They will give these untrained, less experienced people higher titles (again this is done to everyone not just me). You learn pretty quickly that you're dispensable. The company has billions in cash and they don't re-invest in their employees, just in acquiring new companies and hiring new people that know nothing that you get to train.

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