The Clinical Support Pharmacy Technician assists with all phases of pharmacy services and performs a variety of clinical functions and dispensing tasks in support of the daily workflow of the ULH Specialty Pharmacy. This position supports the Specialty Pharmacy team with implementation and administration of clinical programs, including the management of specialty pharmacy products and program reporting. The Clinical Support Pharmacy Technician will also function as a member of the ACB Outpatient Retail Pharmacy team as the Specialty Pharmacy liaison.

Essential Functions:

Assists pharmacist in providing pharmaceutical care to include (but not limited to):

• Conduct medication adherence and refill calls to patients
• Communicate with provider offices and in-network pharmacies regarding patient care and various clinical specialty pharmacy initiatives
• Screen phone calls/orders and alert the pharmacist to patient-specific needs
• Gather clinical information on patients including labs, immunizations, upcoming appointment schedule, etc. as required by the provider’s protocol
• Routinely records medication histories on all patients for completeness and accuracy
• Provide accurate and pertinent clinical documentation in the appropriate pharmacy IT application system
• Alerts the pharmacists to any adverse drug events, labs, or needs of the patient requiring clinical judgement and prescriber intervention
• Receives and accurately reads, interprets and enters medication orders in system
• Accurately obtains patient history information upon receipt of prescription including address, date of birth, phone number, drug allergies, disease states and third-party information
• Collaborates with the medication access coordinators regarding authorization processes, co-pays, patient assistance programs and foundation support
• Packages, labels and prepares final product for shipping in accordance with pharmacy policies and procedures
• Performs duties in documented accordance with requirements of all regulatory and governing bodies
• Performs insurance billing and administrative support functions
• Assists in procurement, receipt and proper storage of drugs and general supplies
• Maintains appropriate stock levels within work area and routinely manages specialty pharmacy inventory
• Initiate and participate in Specialty Pharmacy performance improvement processes and Quality Improvement initiatives as per accreditation regulations
• Assist in ensuring department compliance with accreditation, legal, regulatory & safety requirements
• Support and participate in policy & procedure development as related to operational and clinical processes
• Understand and adhere to all accreditation reporting standards and expectations; identify and help resolve areas of needed improvement
• Other duties as assigned by management
• Provide education related to specialty pharmacy to meet the needs of patients, pharmacy staff and other healthcare professionals through publications, presentations and/or programs
• Support and help develop objectives to facilitate student and resident training
• Ensure cost effective treatment in specialty practice area
• Seek financial remuneration and third-party reimbursement for pharmacy services
• Communicate financial responsibilities with patients effectively and collects payments prior to delivery

Education / Accreditation / Licensure:

• High school/GED
• Registered as pharmacy technician with the State Board of Pharmacy Examiners
• PTCB certification preferred
• Strong positive references

Experience:

• 2 years or more of work experience in pharmacy, Specialty Pharmacy preferred
• Minimum 2 years of customer service experience, required

Pay: $20.50 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Pet insurance
• Prescription drug insurance
• Vision insurance
• Wellness program

Work Location: In person