Your role
The Technician II is responsible for supporting Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment.
What you'll do
Customer Support and Technical Interventions:
Monitors and documents customer services provided by external providers.
Implementation Services:
Executes and drafts MOP’s, Change Requests (CR), and EOP’s when applicable.
Compliance and Administration:
Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.
Team Management and Support:
Adapts a mentoring leadership style, advising, training, and guiding less experienced engineers.
What you'll need
Hard Skills:
Knowledge of Microsoft Office and Service Management applications (e.g., Excel).
Soft Skills:
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