Customer Care Associate Interview Questions
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Customer Care Associate interview questions shared by candidates
It was a lot of behavioral based questions. Ex: tell me about a time where you were in competition with a co worker. Tell me about a time where you had to take on more responsibility than what was in your job description
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When I had to take more responsibility than what was in my job description was when we were short handed at the clinic and I took over as the front desk and also helped triage patients before being seen by the doctor Less
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Be on time in order to fulfill
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I have to take make sure the patient comfortable that my responsibility
Do you think about a nursing career in the future?
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Yes that has always been my goal, it will enable me to give more care to those in need Less
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Yes
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Yes l do it has always been my wish l am passionate about care.
What skills/attributes do you think make you a good Care Assistant?
33 Answers↳
I possess the Ability to achieve set targets while responding to changing , with end-user knowledge of Microsoft Word, Excel and PowerPoint. Team oriented, with proven ability to work alone or as part of a group. Excellent written communications ability combined with a professional telephone manner. Driven and self-motivated, with a 'can-do' approach. The value that I will bring to your organisation includes a strong skill set, which I have developed through my academic experiences. Less
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Patient Support: Trained in behavioral support and CPR. Healthcare Delivery: Knowledge of medication administration and taking vital signs. Confidentiality: The ability to keep a patient’s records private. Patience: The Capacity to stay calm when patients behave in an unhelpful manner. Time Management: Able to work on my own initiative and prioritize workload. Communication skills: Good listening and communication effective. Equipment Trained: Safely using aids and personal equipment in a manner that respects the dignity of customers. Housework: such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linens Less
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Patient Support: Trained in behavioral support and CPR. Healthcare Delivery: Knowledge of medication administration and taking vital signs. Confidentiality: The ability to keep a patient’s records private. Patience: The Capacity to stay calm when patients behave in an unhelpful manner. Time Management: Able to work on my own initiative and prioritize workload. Communication skills: Good listening and communication effective. Equipment Trained: Safely using aids and personal equipment in a manner that respects the dignity of customers. Housework: such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linens Less
1. Tell me a little bit about yourself. 2. What characteristics do you possess that you believe you would be good for this job?
17 Answers↳
Exercise
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1. Myself megha, residing at India. Done my schooling s from Presentation higher secondary school, completed diploma in Medical Transcription from Keltron. Married nd have a 3 year old baby. Working as medical transcriptor in Starcare health hospital. 2. Good language, good knowledge about medical terms, speed nd ease in typing Less
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Work when I ask to when short of staff
How many years experience I have as a care worker?
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1 Year
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I have worked for 5 years
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I answered the duration that I have worked for.
When was a time that you had to deal with a unhappy or hostile customer, and what was the outcome?
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I got "the letter" . I was not picked. Oh well, I will keep on trying...
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Me too they sent an email saying training classes were full but that might be a nice way of saying not qualified Less
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I have an interview today any Tips?
What do you need in a supervisor in order to succeed?
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supervisor to be firm on his job and responsibilities
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Communication at all time
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Communication is good
How would you deal with telling a customer no?
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The. Customer is always right. I would assist the customer look for the item and after not finding the item I would have the department Manager check in the back and then offer substitutions. If that is unacceptable I would check nearby Kroger’s. Less
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I wouldn't tell them no bluntly, I would understand their request and then talk to the nurse in charge, telling them what the patient thinks he/she might need. Less
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Well, you never say "no" to a customer. I would just offer alternative solutions. Example, if they want fresh peaches and we don’t have them, offer the frozen ones or maybe even canned ones? Less
What prior childcare experiences do you have, and why would you be a good fit for this position?
7 Answers↳
working withe special need kids it was vary challenging to me
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love to work withe people and working withe the other as a team
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lunch monitor working with defiant age of kid
How do you define quality?
7 Answers↳
Good reputation value for money. Making sure you always question am I giving a good quality service make sure the clients and staff can also say if they are receiving a quality service. Less
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It simply means perseverance, hardworking and dedication to clients interest at a given periods Less
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It simply means perseverance, hardworking and dedication to clients interest at a given periods Less