Customer Service Representative Interview Questions | Glassdoor.ie

Customer Service Representative Interview Questions

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Customer service representative interview questions shared by candidates

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What would you do if customer contacts you and tells he can't pay for game right now but willing to pay in coming days

3 Answers

offer few free days to keep customer engaged with product and build brand loyalty

Tell him that you would hate to be in his position right now and that as an exception you will be able to grant him few days of free time. Just don't tell anyone as your case is special and same thing may not apply to everyone.

I would get him or her to make a first payment and pay installments until it's complete

Tell me something about you which isn't on your CV.

2 Answers

describe a time where you showed leader ship skills

2 Answers

When can you start?

2 Answers

Would I agree to work in Spanish instead of Italian?

1 Answer

Basic

1 Answer

Why do you want to move to Malwarebytes?

1 Answer

General questions about my background and my understanding of the role. Review of the different quality and productivity measurement within the CS department. Questions about Zynga's products.

1 Answer

How has your previous work experience prepared you for this role?

1 Answer

How did you handle an irate customer in the past?

1 Answer