Customer Care Manager Interview Questions
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Customer Care Manager interview questions shared by candidates
Tell me about a time when you tackled your job with passion. Tell me about a time when you helped a customer who was angry. Tell me why you applied to work at CVS.
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I always take my jobs with passion. I love helping people everyday to make their day better than it started. When I am finished with a customer they always feel that everything was solved, and if it is not then my job is not finished. I just had a customer that came in this last week for a product that I did not have anymore and they drive 4 hours from the Indian reservation. I did some investigating on what they were really looking for in their new vehicle, checked the lot and a couple other locations until I found the perfect car for him. He actually left with a better vehicle than what he originally had in mind. I love making people happy and that is how it should be no matter how upset the customer is or if they disrespect me I can 99.9 percent of the time listen to their problem and fix it as quick as possible. The reason why I applied to CVS is because I am a people person and problem solver. This looks like the perfect job for my needs. Less
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A offer was extended to me, but a drug test is not included I wonder what is .. currently waiting on my email from certiphi on my next steps Less
Where do you see yourself in 3 years?
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In a higher role within the company
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Because employee worth always with his job place .
Regarding work experience in last employment. Reason for change
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I have answered all the questions very nicely, and they selected me
Very generic, do you know PowerPoint and those types of questions
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tried to pinpoint examples so they could see I had depth of experience
What was unexpected was how desperate the VP's of Operations were to get a customer care manager who would help them grow their sales.
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It was clear that a major portion of their revenue was generated within the call center and that they had never had the support they needed from senior leadership to use this department effectively to grow the bottom line. I spent most of the time reassuring them that they would be my internal customers and that I would focus on helping them succeed. Less
Citez 5 qualités d'un customer Manager chez Proximus
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