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Customer service associate Interview Questions

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They asked a lot about my experience, my background, the usual

2 Answers

I answered everything they asked with real examples I've had in past roles.

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A roleplay on the phone, a "customer" asked how she could find a specific type of iPod, and where she could find the information on the iPod colour, size, etc, and whether it was big enough for her to store films on it.

1 Answer

Have you never find yourself in a situation where a customer complained?

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they asked regarding previous experience with targets etc

1 Answer

Having you ever had to deal with a difficult customer and how did you deal with it

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What did it mean to be part of the Christmas team

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Have you ever been in a difficult situation and how to did you handle it?

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Why is there different price for the same article on Amazon ?

1 Answer

How do you do if your computer freeze?

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What does good Customer Service mean

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