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      Zendesk

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      DR Manager ( Production Engineering) Interview

      21 Aug 2019
      Anonymous interview candidate
      South San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Zendesk (South San Francisco, CA) in Jul 2019

      Interview

      Applied online and got a call from recruiter after few weeks. Recruiter was very reserved and cold asked me all the basic questions trying to qualify my candidature and confirmed that I will be considered for the next steps. Recruiter did not respond for couple of days and after multiple follow-ups got a telephonic interview scheduled with Hiring Manager which went well and was informed I will be called for an in- person interview with the team. After couple of weeks of back n forth and requesting for updates over email recruiter finally scheduled an in- person interview with the team. In person interview comprised of 5 interviews 30 minutes each with 1. Incident manager 2. Security manager 3. VP of Production engineering 4. Hiring manager / Director of Business continuity / DR 5. 1 hr with an architect. Overall everybody were happy and sounded positive and again Recruiter did not provide updates despite sending follow-up emails to share the feedback. Finally recruiter told me that it was all positive and team was considering me for this position, However they were still interviewing other candidates. After a week happend to call the recruiter to follow-up on any updates and recruiter said team decided not to consider my candidature and the reason being team is still looking for other candidates who can drive and own the DR program (which I clearly mentioned was doing for the past 6+ years), recruiter did not communicate this information till I reached out to her in person. Note: Experience with team members was very good, but was not sure what made them fluctuate on sticking to the decision, despite finding a suitable fit candidate for the position. Zendesk recruiter was pathetic and highly unprofessional, no updates or communication, sounded very arrogant and cut throat through out the hiring process. Seemed like recruiter was taking me for granted, which was not at all a welcome sign.

      Interview questions [1]

      Question 1

      DR solutions and best possible solutions meeting SAAS based business models? Risk mitigation approaches, leadership or management styles? Data security measures and solutions which meet data sensitivity requirements? How will I take over and drive the DR program to be effective and successful??
      Answer question
      3

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