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      Success Agent Tier II (Developer Support) Interview

      30 Dec 2019
      Anonymous employee
      Hyderābād

      Other Success Agent Tier II (Developer Support) interview reviews for Salesforce

      Success Agent (Tier II) – Developer Support Interview

      15 Apr 2019
      Anonymous employee
      Hyderābād
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Salesforce (Hyderābād) in Nov 2019

      Interview

      The interview was scheduled on the Zoom meeting within a couple of days after the recruiter called. The interview had three rounds- 1. Technical Round - Asked technical questions focused on Salesforce Architecture, debugging Apex, visualforce and the Salesforce Governor Limits. The questions were moderate to tough in difficulty level. 2. Communication Round - This round was focused on handling the Customer calls. It had a role play in which I was playing as the Customer Service Agent for an Internet Service Provider and the interviewer was a customer. 3. Managerial Round - This round started with a few technical questions and ended with general questions regarding the background and how I am a fit for the role and company. Overall, the complete process was very efficient and effortless. The recruiter was approachable and helped throughout the process. They really do things Salesforce way.

      Interview questions [3]

      Question 1

      I was asked various Governor Limits for the Salesforce development and some scenario-based questions as well.
      Answer question

      Question 2

      A business user is complaining about the loading time of a visualforce page. How would you optimize it?
      Answer question

      Question 3

      How does Salesforce handle calls to the Apex from multiple Lightning Components?
      Answer question
      1
      Average interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Salesforce (Hyderābād) in Apr 2019

      Interview

      There were 3 rounds of Interview. 1st Round: Google Hangouts | Panel of 2 | Basic questions about CRM, relationships, SOQL, etc. | appreciated the Ranger Rank achievement! Interview round was more of an interaction and the panelists made me feel very comfortable and interacted in a manner as if I was already a part of their company! 2nd Round: Google Hangouts | 1-to-1 | Managerial round consisting of questions based on my work at my current company and description about the work that I would be involved in at Salesforce. Great experience interacting with the Manager. 3rd Round: Google hangouts | Managerial Round | 1-to-1 | Situational questions to assess how would I tackle or handle a particular situation. Wonderful experience interacting with the Manager who handled the interview process like a walk in the park! All in all it was a real treat to interact with all the panel members and they all made it real easy for me through the entire process making me more confident and making me feel like I was already a part of their Ohana!

      Interview questions [1]

      Question 1

      Describe your roles and responsibilities in your current job.
      Answer question

      Success Agent (Tier II) - Developer Support Interview

      11 Dec 2017
      Anonymous employee
      Hyderābād
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Salesforce (Hyderābād) in Oct 2017

      Interview

      Salesforce has the best recruiting team. The process had two rounds of interviews. The first one is a technical discussion and then followed by a manager round. It took about a couple of weeks for the whole process to be completed. The updates and follow ups from the recruiting HR and the coordinator has been very good. The whole process has been smooth. The technical discussion was about the development knowledge of Salesforce, then mainly on troubleshooting the development issues on Salesforce and few other important technical concepts. Overall, the concepts that are very much needed for the Developer Support position has been discussed thoroughly. Then the manager discussion has been very good. It was more about discussing the support process, experiences with the technology & managerial scenarios, then the Roles & Responsibilities of the Developer Support position and other related information.

      Interview questions [1]

      Question 1

      Scenario based development questions
      1 Answer