I applied online. The process took 2 weeks. I interviewed at Primark (Newport, Newport, Wales) in Dec 2015
Interview
A formal one to one interview with the Assistant Store Manager. The questions were competency based, covering all the key ones you need to be a supervisor in retail. Such as customer service, commerciality, communication and leadership. The interviewer looks for answers in the format of STAR, so look this up if unaware of what it means. The company website has a page talking through the STAR technique of answering competency based questions.
Interview questions [1]
Question 1
Tell me about a time you have given good customer service and how would you encourage others to give high levels of customer service?
I applied online. The process took 2 weeks. I interviewed at Primark (Glasgow, Scotland) in May 2015
Interview
I was interviewed with 4 other candidates. Two were already internal candidates.
The interview took about 2 hours.
It started as a group task (to assess your communication skills, team work etc). It was a sheet of paper where you had to put in order from most important to least, certain skills/attributes of a robot supervisor.
We then had to present our answers to the panel of three managers.
Once that was done they went outside to collaborate, then invited us one by one for an individual interview.
Interview questions [1]
Question 1
Can you tell us a time you dealt with a difficult member of staff?
" " difficult customer?
Tell us about a time when you delivered great customer service?
The rest was mainly about communication and how my experience meant I was ready for progression.
The interview lasts about an hour. It is easy to prepare for if you Google questions and know everything by heart with examples. Focus on team work, customer service, working individually, main competitors, using charisma, hitting sales etc. Examples are the most important part as they show that you can do these things already.
