They ask you how you would handle negative customer feedback, and they ask what customer service means to you. They also make sure that you are comfortable with technology and retail math.
Other Store Support interview reviews for Nordstrom
I applied online. The process took 2 weeks. I interviewed at Nordstrom in Jan 2026
Interview
It was an easy interview. I was invited to interview over email and the interview was in person. The interviewer asked questions and also told me what I could expect in the position if I got the job. She gave me a good look into company culture, too.
I applied for a position at Nordstrom. HR called me and asked if I can come in the store for an interview. It was behavioral interview with questions related to experience and background.
Interview questions [1]
Question 1
Questions about past experience related to customer service
