I applied in-person. The process took 3 days. I interviewed at Nordstrom (San Antonio, TX) in May 2012
Interview
Submitted resume online. A few days later I was called by a man in human resources and asked questions on the phone. He then invited me to an interview in the store. He asked me basic customer service questions ("What would you do with a customer who...."), and at the end invited me back for an interview the next day with the manager of the department I was applying for. We met the next day, and it seemed to help that she recognized me from shopping in the store. She asked me some of my favorite brands, and a few questions about customer service. She then took me out to the floor and did a mock shopping trip, where she acted as a customer and I had to help her shop for a "trip to Vegas". She called the next day and offered me the position! Overall stress free, and everyone was very nice.
Interview questions [1]
Question 1
Name a time where you had to provide a customer with exceptional service.
It was a good interview experience. The managers were straight forward and nice throughout the whole process. The questions were directly related to the role. They were transparent about the role and expectations.
I applied online. The process took 5 days. I interviewed at Nordstrom (San Antonio, TX) in Sept 2025
Interview
it was a really chill and easy interview, the manager was very warm and friendly and none of the questions were too difficult. there was a sale practice section where you have to pretend to sell an item to a customer, but it wasn't too difficult and the manager gave me some guidance and clarification on the practice scenarios. other questions included things along the lines of how you deal with competition, conflict, unhappy customers, teamwork, as well as availability
mock sale questions: what features of this item would you point out to the customer? what concerns or hesitations might the customer have about this item and how would you help them decide? after the customer decides they want the item, how would you close the sale?
I applied through other source. I interviewed at Nordstrom (Tacoma, WA) in Jul 2025
Interview
Extremely easy. I looked the part and got the job. My manager called me the same day to welcome me to the team. They like for their employees to have their own personal style that’s appropriate and makes others want to buy.
Interview questions [1]
Question 1
Why Nordstrom? How would you handle a difficult customer?
