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      Nordstrom

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      Customer Service Representative Interview

      13 Oct 2017
      Anonymous interview candidate
      New Orleans, LA
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at Nordstrom (New Orleans, LA)

      Interview

      Filled out an application then received an email 2 days later saying the position has been filled. 2 days after that I received another email requesting to set up a phone interview. I had to choose the date and time and was told they will call within 2 hours of my scheduled time but I got a call in less than 15 minutes. She asked 4 simple questions (listed below) and scheduled me for an in person interview. The hiring manager asked me a few questions mostly being describe a time questions. In the end, she said she was looking to hire 3 people, she’d be doing interviews into next week and I’d hear something regardless if I get hired or not. It’s been over a week and I haven’t heard anything back yet so I assume I didn’t get the position because online it says they aren’t taking anymore applications.

      Interview questions [4]

      Question 1

      What’s your availability
      1 Answer

      Question 2

      How do you manage working in a fast paced environment?
      1 Answer

      Question 3

      Why Nordstrom?
      Answer question

      Question 4

      Describe a time you went out of your way for a customer
      Answer question

      Other Customer Service Representative interview reviews for Nordstrom

      Customer Service Representative Interview

      13 May 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. I interviewed at Nordstrom

      Interview

      Very easy. Hired during seasonal so as long as you have an interest in working there and can go above and beyond for a customer that is what they care about!

      Customer Service Representative Interview

      29 Jul 2025
      Anonymous interview candidate
      Los Angeles, CA
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at Nordstrom (Los Angeles, CA)

      Interview

      Interview was easy and straightforward. They just want to get to know you, especially how customer service forward you are. Mainly consisted of a call with HR. They talked a little bit about the company and the role, certain benefits, location of office, etc.

      Interview questions [1]

      Question 1

      Describe a time you had a difficult experience with a customer.
      Answer question

      Customer Service Representative Interview

      17 Mar 2025
      Anonymous employee
      Overland Park, KS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Nordstrom (Overland Park, KS)

      Interview

      Great job love the manager made it through college highly recommend to anyone looking to have a fun work environment front of house of best but I always helped out on the floor to get to know the others

      Interview questions [1]

      Question 1

      Why do you want to work for Nordstrom?
      Answer question

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