Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Microsoft

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Microsoft reviews | Microsoft jobs | Microsoft salaries | Microsoft benefits | Microsoft conversations
      Microsoft interviewsMicrosoft Support Escalation Engineer interviewsMicrosoft interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Lenovo
      3.8★Compensation and benefits
      avatar
      Snap
      4.1★Compensation and benefits
      avatar
      Teradata
      3.8★Compensation and benefits
      avatar
      Fortinet
      3.6★Compensation and benefits

      Support Escalation Engineer Interview

      3 Feb 2022
      Anonymous interview candidate
      Atlanta, GA

      Other Support Escalation Engineer interview reviews for Microsoft

      Support Escalation Engineer Interview

      15 May 2023
      Anonymous employee
      Sydney
      Accepted offer
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 months. I interviewed at Microsoft (Atlanta, GA) in Jan 2022

      Interview

      I was contacted by a recruiter and asked a few questions. She then recommended me and scheduled me for a technical interview and then an interview with a hiring manager. Technical interview was neutral. Hiring manager interview was a no show until I contacted the recruiter. Interview with HM got rescheduled multiple times but went well after speaking. Microsoft was a dream company to work for but the hiring process did not leave a good impression at all for such a reputable company.

      Interview questions [1]

      Question 1

      Explain your understanding of SIP What is the difference between TCP and UDP? What do you have to bring to the Team? Tell me about how you would handle an irate customer
      Answer question
      Positive experience
      Average interview

      Application

      I interviewed at Microsoft (Sydney)

      Interview

      1st round HR phone interview then have two rounds of technical interview. Technical questions focus on complex troubleshooting and area knowledge. Followed by could be two rounds of M1 and M2 interviews.

      Interview questions [1]

      Question 1

      when the customer reported a sever application performance issue. how can you handle this scenario?
      1 Answer

      Support Escalation Engineer Interview

      16 Jul 2025
      Anonymous employee
      Shanghai, Shanghai
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Microsoft (Shanghai, Shanghai) in May 2022

      Interview

      The interview quite smooth and I've been asked general questions related to troubleshooting skills since most of the appliers don't have experience of troubleshooting skills can excatly match the requirements.

      Interview questions [1]

      Question 1

      How to troubleshooting users cannot login of a website
      Answer question