Customer Service Assistant applicants have rated the interview process at Marks & Spencer with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Assistant roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Marks & Spencer overall takes an average of 6 days.
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I applied online. I interviewed at Marks & Spencer (Waterlooville, England)
Interview
Very quick to respond and friendly. Online assessment was ok to do. The interview in person was relaxed and informative. Felt they just wanted to get to know you professionally and how this role works for you and see if you know lots about m&s
I interviewed at Marks & Spencer (Moortown, Yorkshire and the Humber, England)
Interview
Seemed like they were not interested in looking at the profile genuinely anyway and they were just fulfilling a formality. Would not recommend as at this stage, the managers seem judgemental and biased
Interview questions [1]
Question 1
What skills do you have because of which we should choose you over others?
I applied online. The process took 1 week. I interviewed at Marks & Spencer (Chester, England) in Sept 2025
Interview
I applied online and completed a right to work check online and then got called in to do an interview a few days later. They were very rude to me, made me wait 20 minutes and threatened to turn me away because I didn't bring my ID (I already completed my RTW check). The manager then made sarcastic comments and tried to gaslight me into saying that I missed that they told me to bring my ID, despite me telling them I didn't and even offered to show them my emails. Overall it was very unprofessional and felt very hostile,
Interview questions [2]
Question 1
If acustomer asked for assistance in picking clothes and gave you a set budget, what would you suggest and why?