Mission: Every person; every store and each department is committed to keeping us at the forefront of retail. This means delivering on our customer promise to make every moment special – be it a product, our service or their all-round experience. It also means helping to build ...
I worked at Marks & Spencer full-time (Less than a year)
Sports and social.
Slightly a little bit more breaks when standing for so long
I applied in-person. The process took 5 days. I interviewed at Marks & Spencer.
Firstly, there was a phone conversation: details checked, suitability/flexibility, and MCQ with customer service scenarios. They were not hard- common sense, but confusing over the phone- have a pen & paper to write down answers. Right there and there, after MCQ is passed I was scheduled for interview.
However, the 1:1 interview was pure hell. I came in early thinking early is better than late (20 min early), but was told to leave and come back in 20 minutes. I went for a walk and came back, they sat me in the changing room, where I waited again for the interviewer. The interviewer didn’t introduce herself until we got to the “interview room” which meant a very awkward long walk with a stranger. We got to a tiny & stuffy room, where no water or even a smile was offered. The interview took over one hour (!!!) which for a lower position like that is outrageous. First part regarded experience in different areas- felt belittling, as I explained different areas of experience in both work and academia, transferable skills and so on (as you do in interview), the interviewer made sure that I could see “NO” as it was written down. But that was not all, there were at list 7 pages of questions to deal with- firstly the interviewer read the questions out loud very slowly as if for first time in life (can understand that) but on top of that wrote everything… Word. For. Word. So, after each question there was at list few minutes of VERY uncomfortable silence, where EVERYTHING was written down. Didn’t know what to do with myself, where to look. During all that the interviewer barely made eye contact, read questions of the page, asked on many occasions to repeat what I have just said. A lot of sighs and eye-rolling with every answer. Questions were very badly designed too, with overlapping competencies, some of them were very long, some even had up to four parts to answer in one- try answering that and then repeated the same answer twice. Took me a whole day to recover from that.
After all that effort and experience that felt like interrogation I got call next day that I “passed” the interview stage but they do not have available contracts to offer me at the time, so they will hold my details until they need me. Very disappointed and confused, why interview people if you have no vacancies to offer?
Which? is the consumers' champion. So we were honoured to be awarded 'Which? Supermarket of the Year 2017'. Andy, our Director of Food takes up the story: http://glassdoor.com/slink.htm?key=vQtgX
We are excited to announce that we have been voted as one of the best places to interview in the UK! http://glassdoor.com/slink.htm?key=vQlMo