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Marks & Spencer Overview

London, England (UK)
10000+ employees
1884
Company - Public (MAKSY)
Retail
€5 to €10 billion (EUR) per year
Unknown
An international, multi-channel retailer. A familiar, much-loved name on the high street. A brand that is at its best when it reflects our customers’ needs. Today’s M&S is driven by innovation and brought to life by the people that work ... Read more

Mission: Every person; every store and each department is committed to keeping us at the forefront of retail. This means delivering on our customer promise to make every moment special – be it a product, our service or their all-round experience. It also means helping to build ... Read more

Marks & Spencer Reviews

3.5
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Recommend to a friend
Approve of CEO
Marks & Spencer Chief Executive Steve Rowe
Steve Rowe
273 Ratings
  • "Sales Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good hourly pay and friendly atmosphere

    Cons

    Difficulty in changing hours and contract

See All 1,378 Reviews

Marks & Spencer Photos

Marks & Spencer photo of: Our Bluewater Store
Marks & Spencer photo of: Castle Donington Distribution Centre, Derby
Marks & Spencer photo of: Castle Donington Distribution Centre, Derby
Marks & Spencer photo of: Wheatley Hall Road
Marks & Spencer photo of: Aylesford
Marks & Spencer photo of: Head Office
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Marks & Spencer Interviews

Experience

Experience
75%
11%
13%

Getting an Interview

Getting an Interview
87%
4%
2%
2
1
1
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (30)  

    Customer Assistant Interview

    Anonymous Employee in Norwich, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Marks & Spencer (Norwich, England (UK)).

    Interview

    After going through the online assessment process, I was able to book an interview for the next week.
    I went to the information desk and was greeted by an assistant manager who chatted and took me to the interview room. I was told about the role play activity, and was given about 5 pages of food to look at for the role play. The assessor left the room for 5 minutes, and when she re-entered it began. She asked for a product which was out of stock, and it was my duty to go through any options of phoning other stores, or suggesting alternatives. The role play goes on for about 10 minutes and the assessor is just looking for your customer service skills, and your ability to persuade and sell products. (My advice for this is to just go for it and be confident even if you're not - because realistically if you don't get the job you're never going to see this person again.)
    After this, the assessor left the room to write up her notes, and when she returned she was with the manager. She then asked questions which I have listed below, in a very friendly and nice manner. The interview was very relaxed, and both people made me feel comfortable.
    I was offered the job there and then, and was left to discuss uniform and shift pattern with the assistant manager.
    I have my induction in a couple of weeks!

    Interview Questions

See All 596 Interviews

Company Updates

  • Which? is the consumers' champion. So we were honoured to be awarded 'Which? Supermarket of the Year 2017'. Andy, our Director of Food takes up the story: http://glassdoor.com/slink.htm?key=vQtgX

    Teamwork Brings Accolades

    The Which? awards are now in their eleventh year, and at a ceremony co-hosted by TV presenter Natasha Kaplinsky, we were delighted to be awarded the title ' Which? &nbsp...

  • Being an M&S product advocate is not a prerequisite but it certainly helps! Take Amber, who manages site changes and reviews customer interaction for foods online. Read her story: http://glassdoor.com/slink.htm?key=vQRlS

    TAKING THE PRODUCT FROM DEVELOPMENT TO ONLINE

    Our web merchandisers for food are proud that all our products are developed and sourced by M&S. None more so than Amber who's only been with us for a short amount of time but already lives a...

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Marks & Spencer Awards & Accolades

  • Britain's Top 100 Graduate Employers, The Times, 2017
  • Top 50 Employers for Women, The Times, 2017
See More

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