Customer Service Representative applicants have rated the interview process at Marks & Spencer with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.9% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Marks & Spencer as a Customer Service Representative according to 1 Glassdoor interviews include:
Background check: 33%
One on one interview: 33%
Presentation: 33%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 1 week. I interviewed at Marks & Spencer (London, England) in Jun 2023
Interview
The interview process was quite easy. They asked very basic questions about myself and things to do with my CV. Then they asked questions about how I would be a good fit into the company, how I am with dealing with customers, and how capable I am with using technology.
Went well, followed a booklet of prewritten questions. Took about 30 minutes, questions differ based on whether they have facilities such as a bakery, clothing store, etc. Friendly team, not intimidating.
Interview questions [1]
Question 1
What was a problem you encountered in a previous role and how did you tackle it.
I interviewed at Marks & Spencer (Stamford, England)
Interview
Poor..interviewing manager joked he was applying for job too. Then 5 mins later confirmed he was interviewing me. Shouldn't trick people. Also said my capacity wouldn't work with shifts on offer...why get me in...knew the hours I was available.
Assessment centre style easy relaxed and then you do a 1-1 interview where you are asked about past experiences and why food and why m&s so that’s how it was ye
Interview questions [1]
Question 1
Describe how u would handle if something went wrong for customer