I began my application process for H&M by applying online for a part time sales adviser position that was open at my local store. I received a call within two weeks of applying online to set up a phone screening with one of the department managers, and completed the phone screening the following day. The phone screening questions were very standard for retail - what is your experience, why do you want to work at H&M, best customer service experience, most challenging customer, etc. I considered the screening very easy and the manager who conducted the interview was friendly, excited to speak with me, and very professional. They called me within a few days of the screening to set up an in-store interview. The interview was originally supposed to be with the department manager who did my phone screening as well as the store manager, but the store was very busy the day of the interview so I ended up just interviewing with the store manager. The store manager was again very friendly and professional, and asked similar questions to what I was asked in the phone interview about why I wanted to work at H&M, what my past retail experience was etc. We also talked about what to expect at H&M, and what my availability was. In that interview I was told that the position paid $9.59 per hour. Within a week of that interview I was called to come in once more for what I was told would be a second interview, but actually ended up being a meeting between me and the store manager where I was offered the job. I was again offered $9.59/hour and I accepted the position. During the meeting I signed my tax forms, received my employee handbook and schedule my first week of training.

It was lovely, very interactive. Getting to meet new people, seeing the H&M store was really nice. The supervisor was really professional and warm. First we got to know each other, then did a question and answers round with everyone, situation based, customer service based, questions to display your skills etc, talking about H&M values and then we had a group task, to come with a outfit based on the provided situation.