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Marks & Spencer

Engaged Employer

Marks & Spencer

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Marks & Spencer FAQ

Have questions about working at Marks & Spencer? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Marks & Spencer.

All answers shown come directly from Marks & Spencer Reviews and are not edited or altered.

64 English questions out of 64

13 November 2022

Does Marks & Spencer offer massages?

Pros

Good management team, free drinks, lots of snacks in the office

Cons

I spent most of my time chasing parcel deliveries for customers

Good management team, free drinks, lots of snacks in the office

13 November 2022

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8 December 2021

Does Marks & Spencer offer relocation assistance?

Pros

20% discount, good benefits package

Cons

No support in management roles, overworked, no paid overtime, no training

Advice to Management

Develop your managers, don't just toss them aside. Just because you can take advantage of people, don't.

20% discount, good benefits package

8 December 2021

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25 August 2021

How is the office food at Marks & Spencer?

Pros

Free tea and coffe, good team members

Cons

Bad management and no valued

Free tea and coffe, good team members

25 August 2021

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23 August 2022

Does Marks & Spencer offer dental insurance?

Pros

20% Employee discount. Employee benefits, including dental plan, salary sacrifice benefits (Cycle 2 Work, Tech4Home). Exclusive M&S credit card rate for employees.

Cons

No longer pay bonuses to customer advisors (senior management still receive millions). Staff are seen as a resource, not people. Workload difficult to manage with staff cuts. Pay isn't competitive compared to other retailers anymore. Weekend/late shifts often non-optional (dependent on store hours). Management often put procedure over employees needs (health conditions, changing hours). Few opportunities to progress without 'fitting the mould' (brown nosing, coming in early/staying later than paid for). Difficult to book time off work - holidays ceilings are filled within hours of allocation often.

Advice to Management

Treat staff better, expecting more and more from a smaller team is physically and mentally more demanding. Train team leaders (section managers) to approach CA's issues with care and dignity over following a procedure written in a document. Executives: Pay a fair, living wage - without help from others, I would not be able to afford a home on CA wage.

Employee benefits, including dental plan, salary sacrifice benefits (Cycle 2 Work, Tech4Home).

23 August 2022

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18 August 2020

Does Marks & Spencer have a pension plan?

Pros

Knowledgeable colleagues, great working environment (london office), good professional development opportunities, generous pension scheme, 20% employee discount

Cons

Top down sign off is clunky and impedes efficient functioning within business unit teams,the business is often slow to implement commercial decisions (not uncommon for a business this size), business cases presented for necessary upgrades and system investment often held back. Learnings from previous periods of trade not wholly taken on board year after year

Advice to Management

Empower staff more, invest in systems/tools to facilitate better handling of the job, localise certain decision making, constant restructure within departments can be negative towards morale

Knowledgeable colleagues, great working environment (london office), good professional development opportunities, generous pension scheme, 20% employee discount

18 August 2020

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64 English questions out of 64

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