Manulife Waterloo reviews

3.8

77% would recommend to a friend

(304 total reviews)
avatar

Phil Witherington

96% approve of CEO

82% positive business outlook

Employees in Waterloo ON have given Manulife a rating of 3.8 out of 5 stars, based on 304 company reviews on Glassdoor. This indicates that most employees have a good working experience in Waterloo ON. The Manulife employee rating in Waterloo ON is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

304 reviews
5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Large, established financial services company with global presence and clear governance and risk frameworks. Focus on customers and outcomes – Emphasis on customer-centricity, compliance, and long‑term value creation. Diversity & inclusion efforts – Increasing focus on inclusive culture, employee resource groups, and flexible/modern work practices

Cons

Matrix structure and regulatory requirements can slow decisions and make change feel heavy.

5.0
27 Apr 2026

Supportive case managers

Recommend
CEO approval
Business outlook

Pros

Very supportive management, so much room for growth, annual raise and bonus, remote work with opportunity to go in person

Cons

Unhappy customers and some difficult conversations

avatar
Manulife Response
3w
Thank you for letting us know about your experience. We value your input and perspective.
3.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Flexible with time and commute Small and Good people to work with Good courses and opportunities to learn new skills

Cons

No promotions, Poor management planning with resources, slow hiring process

avatar
Manulife Response
3w
Appreciate your honesty. Your insights matter – thank you for helping us grow.
Viewing 1 - 3 of 304 Reviews

Glassdoor has 6,407 Manulife reviews submitted anonymously by Manulife employees. Read employee reviews and ratings on Glassdoor to decide if Manulife is right for you.