Iterable reviews about "new leadership"

Company has a solid PMF, a new-ish leadership team that knows their space well and what needs to happen to continue to rise

I joined during a time when the company had strong talent, real collaboration across teams, and a clear sense of shared ownership of the customer experience. That foundation made the work meaningful and, for a time, very rewarding. From a Customer Success perspective, many of the challenges described in other reviews showed up most clearly in the gap between what was sold and what could realistically be delivered. Following multiple rounds of layoffs, implementation and technical teams were often operating at or beyond capacity, which made it difficult to consistently meet the expectations set during the sales process. This created a dynamic where Customer Success was frequently navigating misalignment—working to preserve trust with customers while internal teams were stretched thin. Over time, that strain impacted retention, team morale, and overall effectiveness. There were still many talented, committed individuals doing their best to support customers under challenging conditions, and that shouldn’t be overlooked. But without consistent alignment across leadership, sales, and success functions, those efforts were difficult to sustain at scale.

I’ve genuinely loved my role at Iterable. Like any growing company, there are challenges, but I’ve had the privilege of watching the company evolve - and it keeps getting better. I appreciate the transparency from leadership, am inspired by our new vision and values, and truly believe our product/platform is the BEST. I feel confident we have the right team in place to keep moving in the right direction. I genuinely feel that Iterable values its employees and strives to ensure we feel supported, empowered, and set up for success. When teams are empowered, we show up motivated and ready to do our best work. I also appreciate our DEI/AG programs, “community impact” days, employee benefits, lifestyle stipend, and even the 1-month sabbatical after four years, which I was fortunate to take. It was an amazing opportunity to step away, recharge, and return refreshed. I’m proud to be part of a company with strong vision, talented people, meaningful support, and a genuine commitment to employee well-being. I’m looking forward to what’s ahead!

The new executive team is a meaningful step up from prior leadership, and there's cautious optimism that they can turn things around.

To be honest, if I were writing this a year ago, the rating would look much lower. The new leadership team has really turned things around by setting clear cultural expectations and sticking to them. We’ve moved toward a model where performance is actually measured appropriately and high performers are rewarded, which was a major missing piece before. From a technical and product perspective, the roadmap finally feels cohesive. We used to struggle with heavy siloing—it felt like we had a dozen different team roadmaps instead of one unified vision. That’s finally changing. I’m also genuinely excited about our AI direction. While there are definitely hurdles to clear, we’re finally building innovative, AI-driven features that serve as true differentiators in the market rather than just following trends.

I've been with the company for almost six years and I'm so excited about where we're headed as an organization. While the last few years have felt tumultuous with a lot of change, I'm so optimistic that our new leadership will take us to the next level. Our product is developing in ways that the GTM teams have been asking for and I know our customers appreciate where we're headed. Feeling very optimistic!

New C-suite leaders have a clear vision for the company. All leaders truly care about their team. This is the most supportive leadership team I have been apart of.

- New CEO and leadership show early signs of moving faster and better decision makers - Remote friendly culture - Competitive pay