Iterable reviews about "leadership team"

Remote first, but has an office in Denver I can go in to when I want to see my fellow co-workers. Great benefits. Fair compensation, with growth opportunities. Have a great direct manager, director, the whole leadership team. The best place I've ever worked.

I joined during a time when the company had strong talent, real collaboration across teams, and a clear sense of shared ownership of the customer experience. That foundation made the work meaningful and, for a time, very rewarding. From a Customer Success perspective, many of the challenges described in other reviews showed up most clearly in the gap between what was sold and what could realistically be delivered. Following multiple rounds of layoffs, implementation and technical teams were often operating at or beyond capacity, which made it difficult to consistently meet the expectations set during the sales process. This created a dynamic where Customer Success was frequently navigating misalignment—working to preserve trust with customers while internal teams were stretched thin. Over time, that strain impacted retention, team morale, and overall effectiveness. There were still many talented, committed individuals doing their best to support customers under challenging conditions, and that shouldn’t be overlooked. But without consistent alignment across leadership, sales, and success functions, those efforts were difficult to sustain at scale.

I’ve genuinely loved my role at Iterable. Like any growing company, there are challenges, but I’ve had the privilege of watching the company evolve - and it keeps getting better. I appreciate the transparency from leadership, am inspired by our new vision and values, and truly believe our product/platform is the BEST. I feel confident we have the right team in place to keep moving in the right direction. I genuinely feel that Iterable values its employees and strives to ensure we feel supported, empowered, and set up for success. When teams are empowered, we show up motivated and ready to do our best work. I also appreciate our DEI/AG programs, “community impact” days, employee benefits, lifestyle stipend, and even the 1-month sabbatical after four years, which I was fortunate to take. It was an amazing opportunity to step away, recharge, and return refreshed. I’m proud to be part of a company with strong vision, talented people, meaningful support, and a genuine commitment to employee well-being. I’m looking forward to what’s ahead!

The new executive team is a meaningful step up from prior leadership, and there's cautious optimism that they can turn things around.

To be honest, if I were writing this a year ago, the rating would look much lower. The new leadership team has really turned things around by setting clear cultural expectations and sticking to them. We’ve moved toward a model where performance is actually measured appropriately and high performers are rewarded, which was a major missing piece before. From a technical and product perspective, the roadmap finally feels cohesive. We used to struggle with heavy siloing—it felt like we had a dozen different team roadmaps instead of one unified vision. That’s finally changing. I’m also genuinely excited about our AI direction. While there are definitely hurdles to clear, we’re finally building innovative, AI-driven features that serve as true differentiators in the market rather than just following trends.

Iterable is one of those rare companies where the culture isn't a slide in an all-hands deck. It's something you actually feel every single day. There's a genuine warmth between teams, a "we're figuring this out together" energy that never tips into chaos because the leadership knows how to hold the room. The exec team is sharp, transparent, and treats employees like adults . You get context on decisions, not just directives. What's stood out most is the tangible investment in people: career development conversations that actually happen, managers who advocate for their teams, and a consistent signal that your growth matters beyond your current role. For anyone who's been burned by companies that say the right things but don't follow through, Iterable is different.

New C-suite leaders have a clear vision for the company. All leaders truly care about their team. This is the most supportive leadership team I have been apart of.

There's a real pocket of smart, genuinely good professionals here, especially in the middle ranks - and for a while that was enough to make the job feel worthwhile. Cross-functional collaboration, particularly with pre-sales, was something you could actually rely on and enjoy. And the company used to have a real ethos - not just words on a wall, but something that actually shaped how people showed up and treated each other.