Goodyear Service Manager reviews

The corporate teams who manage the merchandising are always trying to find the next gimmick to pick up sales in a channel that other automotive retailers currently have share in. But it takes away from the core of what we do. Stop trying to push the add on sales that are not part of the core. Our job is to consult the customer on anything that we notice during inspections. It is not to reach for every dollar we can by selling non service related items from the show room. Consult and advise. Leave the decision to the customer, making them aware you are there to help now and in the future. The trust comes from the consulting. Stop basing the compensation on pushing the sales and start thinking more about customer retention through positive consults.

Some of the employees can be a bit headstrong or stuck in their ways which is average for the industry. Sometimes it’s hard to get effective change in a timely manner.