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      Firstsource Solutions

      Engaged employer

      Firstsource Solutions Collections Representative reviews

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      3.9

      45% would recommend to a friend

      (7 total reviews)
      avatar

      Ritesh Idnani

      Not enough data to show CEO approval

      48% positive business outlook

      Ratings by category

      4.4

      Diversity and inclusion

      3.9

      Career opportunities

      3.5

      Compensation and benefits

      3.4

      Culture and values

      3.4

      Senior management

      2.5

      Work/Life balance

      Reviews by job title

      7 reviews
      2.0
      3 Nov 2024

      Collections rep

      Collections representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work hours. Was able to work split shift and early shifts

      Cons

      Pay was not on par with industry.

      avatar
      Firstsource Solutions Response
      1y
      Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed the flexibility of your work environment as we strive to promot a culture of work-life balance. We hear your thoughts on our pay scale, and although we continuously monitor our hourly and salary rates to remain competitive, we value feedback like yours when making pivots in our structures. Thank you again for taking the time to leave a review.
      3.0
      11 Jun 2024

      Needed

      Collections representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You definitely learn how to have patience with not only with customers but also with yourself more.

      Cons

      The new hire training is awful! Bonus structure is a setup. This whole thing is about the bait n switch method

      avatar
      Firstsource Solutions Response
      1y
      Thank you for your feedback. We’re pleased to hear that you’ve developed patience through your role. We are committed to addressing these issues to ensure that our training programs are effective and our bonus structures are transparent and fair.
      2.0
      8 Feb 2022

      Good to start with

      Collections representative
      Recommend
      CEO approval
      Business outlook

      Pros

      No work related pressure, Incentives

      Cons

      No professionalism, leave management sucks, no basica followd by management

      Viewing 1 - 3 of 7 Reviews
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