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      Customer Solutions Agent II - Customer Solutions Agent II eBay Employee Review

      2.0
      27 May 2015
      Customer solutions agent ii
      Recommend
      CEO approval
      Business outlook

      Pros

      They have great perks & know how to take care of their employees with monetary items.

      Cons

      Ebay has just really gone downhill. When I first started working there, I loved it, but things have changed. All they care about are stats & to me they should be more worried about Customer Service. No one is happy there anymore, including the TL's.

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      5.0
      17 May 2026
      Group product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      good culture friendly people and good benefits

      Cons

      leadership direction politics tenured individuals who do not change their ways of working

      3.0
      20 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Cons

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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