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      Very diverse amazing people to work with! - GCX BSE Customer Service Representative eBay Employee Review

      5.0
      11 Oct 2020
      Gcx bse customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing work culture. Very diverse.

      Cons

      Metric driven. Long training period for entry level job.

      avatar
      eBay Response
      5y
      Howdy and thank you for sharing your comments with us. Diversity is key to keeping eBay as unique as each of our amazing community is, so thank you for supporting our efforts! Starting new roles can definitely involve a learning curve. If you'd like to share how you feel that eBay can improve with the onboarding of GCX roles, let us know at glassdoorfeedback@ebay.com.

      Explore other reviews about eBay

      5.0
      17 May 2026
      Group product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      good culture friendly people and good benefits

      Cons

      leadership direction politics tenured individuals who do not change their ways of working

      3.0
      20 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Relaxing culture. family first. Stock performance is generally good for the recent two years and huge benefit if you're eligible for ESPP. Stable product with large customer base means you get opportunity to work on project with real impact.

      Cons

      1. Blind push for AI and leadership expect unrealistic efficiency improvement 2. Layoff every year in Feb (2024, 2025, 2026) and sometimes can feel the tension in team 3. Legacy tech stack with isolated and fragile infrastructure. Developer friction is a real pain. You get random infra down every once a while and internal support becomes even worse since they started offshoring to LCOL area in 2025. 4. Hiring freeze in San Jose... just expect more layoff coming up + frequent meetings at night / early morning across regions

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