Great company, terrible position to hold. - Customer Service Representative eBay Employee Review

3.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

eBay is a great company with amazing flexibility and benefits.

Cons

Extremely high call volume with no breaks in between calls. Often answering calls back to back every day with little to no break in between. Poor training program and inconsistent information being given causes frustration with customers. Lots of agitated callers.

Explore other reviews about eBay

5.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

good culture friendly people and good benefits

Cons

leadership direction politics tenured individuals who do not change their ways of working

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Good work, lots of AI experiments, AI innovation, latest tech stack, Co-workers are very co-operative and helpful. Most AI tools are still unlimited.

Cons

Some teams are over-working due to smaller teams as a result of recent layoffs. Office perks (like catered food, snacks) are dwindling every quarter even though company wants every employee to be 3 days a week in office. Company wants 80 percent code to be generated by AI but no clear guideline how to achieve that.

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