Great company moving through a challenging, exciting transition - Operations Zendesk Employee Review

5.0
29 Feb 2024
Recommend
CEO approval
Business outlook

Pros

- Smart, capable co-workers who are truly bought into the mission, vision, and values - Internal flexibility and growth opportunities - Good salary and benefits

Cons

- Moved up market too soon, Product now playing catch up - Laser focus on the Enterprise has sometimes been at the expense of SMB customers

Explore other reviews about Zendesk

5.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work and great benefits

Cons

None so long as you like working for a large company

1.0
29 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

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