Pros
The open office environment breeds quick direct and quick problem solving coupled with a deeper team feel and an understanding on how the parts of the company function. Great place to meet friends
Cons
Management shoots itself in the foot by not listening to any notes given from current unhappy employees. Wayfair hires smart, young, and motivated kids right out of college that have the capacity to function in this dynamic environment, however we're pigeonholed by finger pointing, LOW salary, and above all else one of the highest turnover rates I've ever seen in a company, causing so many procedures to just halt in their tracks. New hire training is constant and required due to the number of people leaving the company of their own accord. I've heard from a number of colleagues that during their exit interviews, they voice all of the problems that had obstructed them from work, however nothing has changed. There are several bright coworkers trying desperately to make the processes better and more fluid but their handicapped by tenure and lack of leadership, so they become jaded.