Wayfair Overview

  • www.wayfair.com
  • Boston, MA
  • 10000+ Employees
  • 2002
  • Company - Public (W)
  • Home Furniture & Housewares Stores
  • $5 to $10 billion (USD)

CompetitorsAmazon, One Kings Lane, Crate and Barrel
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Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from one of the world's largest selections of home furnishings, décor, home improvement, ...
Mission: Wayfair is a technology leader, reinventing the way people shop for their homes.

Wayfair Reviews

3.3
52%
Recommend to a Friend
63%
Approve of CEO
Niraj Shah
Niraj Shah
2,418 Ratings
5.0
Former Employee, less than 1 year

"Great management and coaching"

10 Oct 2022 - Customer Service Agent
Recommends
Positive Outlook
Approves of CEO

Pros

- The coaching, training and management are extremely helpful, touch base with employees regularly and give very constructive advice as many of them started off in the company as CSAs themselves -

Cons

Very difficult job as you’re speaking with deeply upset customers and putting out fires all day. Definitely suitable for some and not others

Advice to Management

No notes! I loved my manager and team coach, really great people to work with
See All 4,978 Reviews

Diversity & Inclusion at Wayfair

3.6
(1652 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Wayfair Reviews and are not edited or altered.

Does there seem to be diversity at Wayfair?

...There are so many different benefits that are available to you, whether it's healthcare, family planning, employee discounts and perks, or tuition reimbursement, etc. Wayfair's culture is highly focused on DEI (Diversity, Equity, and Inclusion)....Read More

Read 96 more responses

Wayfair Photos

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Wayfair Interviews

Experience
Positive50%
Negative30%
Neutral20%
Getting an Interview
Applied online58%
Campus Recruiting14%
Recruiter13%
Difficulty
2.8
Average
HardAverageEasy

  1. Product Designer Interview

    Anonymous Employee in Canada
    No Offer
    Negative Experience
    Difficult Interview

    Interview

    A recruiter reached out to enter my interview availability twice this year. Both times the recruiter did not schedule an interview. I even followed up a few times. Terrible etiquette in my opinion.

See All 2,662 interviews

Company Updates

27 November 2020
With a catalog of over 18 million items, have you ever wondered how we make it so easy to find what you’re looking for? Jim Miller, Chief Technology Officer at Wayfair, spoke to The Wall Street Journal about how Wayfair and other companies are supercharging search and recommendation engines using artificial intelligence, computer vision, and more to help customers find the perfect item for their taste and needs
Shared image - Retailers Use AI to Improve Online Recommendations for Shoppers
Retailers Use AI to Improve Online Recommendations for Shoppers
glassdoor.com
23 November 2020
Despite the economic crisis, Wayfair has seen an 84 percent sales spike, leading them to profitability during the COVID-19 pandemic.
How I Built Resilience: Niraj Shah and Steve Conine of Wayfair : How I Built This with Guy Raz
glassdoor.com

Wayfair Awards & Accolades

  • Employees’ Choice -50 Best Places to WorkGlassdoor2012
  • Top 500 Retail Websites (#50)Internet Retailer2012

Popular Careers with Wayfair Job Seekers

JobsSalariesInterviews

Wayfair FAQ

(71 Questions)

All answers shown come directly from Wayfair Reviews and are not edited or altered.

See questions about:

Does Wayfair offer massages?

...Employee discount was nice at the time, free beer...

21 January 2021

Read more

See 30 more answers

People Also Ask about Wayfair

Employees rate Wayfair 3.3 out of 5 stars based on 4,978 anonymous reviews on Glassdoor.

To get a job at Wayfair, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Wayfair and prepare for tough questions.

Overall, 52% of employees would recommend working at Wayfair to a friend. This is based on 4,426 anonymously submitted reviews on Glassdoor.

50% of job seekers rate their interview experience at Wayfair as positive. Candidates give an average difficulty score of 2.8 out of 5 (where 5 is the highest level of difficulty) for their job interview at Wayfair.

40% of employees think that Wayfair has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

Work at Wayfair? Share Your Experiences

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