Absolutely terrible - Software Engineer Wayfair Employee Review

1.0
11 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Wayfair at its core is a tech company, which means that as an engineer you get a lot of opportunities to explore different technologies as long as you can make a business case for it.

Cons

Man where do I start. First of all, upper management touts that they are transparent but the truth is that that's just a facade to make you feel like this is a great place to work. But when things go bad you'll be the last to know. Last year right before covid hit, Wayfair decided to have a massive layoff because they weren't on track to hit their projected revenue growth (which is fair since a company is a business that needs to hit goals and satisfy investors). What wasn't fair was how they handled the layoffs. What they did was they blindsided everyone with a org wide email sent at 9:59am to attend a meeting at 10am THE SAME DAY. In reality, there were two meetings, one for the people that were "safe" and another for the people that were let go. This created an uneasy and distrustful environment between employees and upper management. People were obviously unhappy with how this was handled and when asked about how we could trust upper management moving forward when they did something so terrible, their answer was equally terrible: "if you don't trust us then you shouldn't work here". And if you think they only laid off people who were bad at their job then I have some bad news for you. Many people who were incredibly good at their jobs, who had worked at Wayfair for many many years and given their blood, sweat and tears to the company were laid off, simply because Wayfair didn't see a need in their team anymore. And how did Wayfair try to help these employees? By giving them a two week severance pay... This screams the company has absolutely no loyalty to their employees and are willing to backstab you any time for their own benefit. Advancing your career based on merit is an absolute joke here. It's purely dependent on whether your manager likes you and your tenure at the company. You can give your all at work but if your manager doesn't like you then you'd have a much easier time working with Elon Musk trying to figure out how to send people to Mars than advancing your career. In my first year and a half here, I had lead multiple projects, working off hours and through the holidays, just to see people in the same position as me get promoted before they even began to run their first project, simply because I had nothing in common with my manager so he sold me short to the rest of the managers when review time came along. I also had had friends who worked 12 hour days, 6 days a week and what'd they get? A virtual pat on the back and a note that they would not be promoted for their hard work because they haven't worked at the company long enough. Oh great, thanks for letting us know our hard work was for nothing after we're burnt out and don't even have enough brain cells left to get angry. The company is also trying way too hard. The entire time working here the only things I heard was "how do we beat Amazon in this", "how do we beat Amazon in that". Like chill, you aren't even the market leader in selling furniture why are trying to compete with the largest company in the world? Relax and get more than 50% of your website working at a time before trying to compete with them. Finally the benefits are terrible. It's the barest of the bare minimum. You want a competitive salary? Sure but it'll be the absolute minimum of industry standard. You want catered lunch? Sure but you'll have to pay standard prices for food thats not even good. Want stock options? Sure but we'll give you just enough so that you can tell your friends that you get some and don't feel left out, otherwise they're absolutely worthless. The only good benefit of working here is there are two ping pong tables in the entire building for 1000 people. Oh wait, just kidding you won't even have time to play because you have to spend all your time trying to beat Amazon. And if you somehow miraculously find the time to play, there's 80 other people waiting in line.

Explore other reviews about Wayfair

5.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Wayfair is a place where I learned more in 5 years than any other place. I was surrounded by the smartest people I know all in one place that were working to solve tough problems. The internal mobility consistently put me on a learning curve setting me up for my current expanded scope. Just look at the number of director alums that have left for big jobs - its a great place.

Cons

Wayfair is not for everyone. The performance culture is real and expectations are high. For me, it worked but I know it can be stressful for others.

5.0
12 May 2017
Recommend
CEO approval
Business outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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