Good Coworkers, Not so Good Management - Buyer and Promotions Associate Wayfair Employee Review

2.0
7 Jun 2018
Recommend
CEO approval
Business outlook

Pros

• The amazing people you meet and work with side by side every day. I still have a solid friend group I made at Wayfair where I was employed for 3 years and have been gone for over 1 year. • The skills you develop right out of college at Wayfair are beneficial; professionalism (if you have the right manager/team), excel skills, and business skills. • Snacks and benefits (discount on most gyms)

Cons

• The management; absolutely careless and ineffective, does not want to provide clear guidelines on how to move up in the company, also does not give clear guidelines on how to improve in specific areas - they fire great employees instead of growing and help flourish individuals. The best manager I had was one level above me (a L2) opposed to the other Senior Managers (L4's) I had in my time there. The L2 was patient and gave actual productive feedback. The other (3) managers I had either came straight in off the street with their MBA and did not know anything (nor cared to learn anything) or had been there for years where they were grandfathered into their position and only cared about her development and partying at tradeshows. • Extremely catty environment; by the end of time here I had never worked in a more toxic environment than Wayfair. I tried to move teams twice from my first team, the first time my boss promised me a promotion and the second time she tried to set me up as performing poorly so I couldn’t move. Luckily the manager of the next team I moved to knew the “reputation” of the promotions team I was on and was ecstatic to have me. • Promotes drinking/partying past the point of professionalism; I think it is great to promote social environments at the workplace - so having beer and wine in the office would seem great to me but during my time here I saw some of the most unprofessional behavior all across the level spectrum. I have seen directors wasted at tradeshows, directors fired because of the activities at tradeshows, managers wasted at pod outings, and employees being kicked out of company parties. I think it's hard to take Wayfair seriously when you see these things going on over a span of 3 years. The excuse of “were a startup” is way past it’s point.

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Wayfair Response
8y
We are very serious about creating a company and culture that is impactful, respectful, inclusive and innovative and we regret that your experience did not reflect these values. We do encourage all employees to raise concerns and we provide many different ways to help employees to voice their challenges - anonymously and directly. We appreciate your feedback and we will continue to evaluate how we can better facilitate these conversations to ensure that everyone feels respected and comfortable at work.

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5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good environment and learn a lots here

Cons

Nothing in my mind should mention

5.0
12 May 2017
Recommend
CEO approval
Business outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

915
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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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