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Get in get skills get out,GSS on the Decline. - Technical Support Engineer VMware Employee Review

3.0
19 May 2015
Recommend
CEO approval
Business outlook

Pros

Certification. Cool product's. Free snacks coffee. Looks good on CV You will learn valuable skills.

Cons

Workload. Technical support expectations with call centre volume expect to work 5-8 new case's (80% will require 40 min) per day with an existing 20-30 bucket.it will be better next month because x but nothing changes. Work life balance is nil when you have crazy volumes. Support complex products with 2 days training. Volume over quality of work is the norm. Static pay. Internal tools maddening and lead to frustration. Political.

Explore other reviews about VMware

5.0
24 Jun 2019
Recommend
CEO approval
Business outlook

Pros

VMware is a big company but in many ways had a startup vibe. That was great because the resources and infrastructure of a big company were there, but it gave most people I worked with freedom to work on many projects, influence, move around, and contribute in many ways. Plus, many things moved faster than they might at other companies of the same size. Perks were really great including bonuses, events on the campus, opportunities, etc.

Cons

The biggest con is the annual layoff. During most of the years I was there, we were growing like crazy, beating expectations, gaining in stock price, etc. It was always positive and upward. However, every single January, it was known that there would be a round of layoffs, even when all numbers were looking great as they almost always were. Management called it restructuring. But, over the years, some really good people were let go for no apparent reason. Then to add insult to injury, a week or two later, there would be a company quarterly meeting discussing how VMware was doing so well and is still hiring, but they had to make some changes. It always felt dishonest and the sympathy for those let go came across as disingenuous.

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