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      Benefits and bonuses are great, but you have to tolerate a lot - Bank Servicing Specialist II USAA Employee Review

      2.0
      30 Jan 2011
      Bank servicing specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits with USAA are incredible, and I love the bonuses.

      Cons

      Taking unexpected time off it completely frowned upon. My daughter, who attends the USAA daycare, isn't sick often, but she occasionally gets sick just like normal kids. When I have called in to report an absence due to her having fever, when she's not even allowed at their daycare, I can always expect a meeting with my manager. They promote "work/life balance" however, they don't adhere to their own philosophy.

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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