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      USAA

      Engaged employer

      USAA reviews

      Great place for the right person - Member Relationship Specialist USAA Employee Review

      5.0
      7 May 2010
      Member relationship specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great employee development. Very family friendly. Great members. Great on-site facilities including gyms, covered parking, cafeterias, break rooms, clinic, pharmacy, and ball fields.

      Cons

      They give a lot and expect a lot in return. Be prepared for a high stress and high demand workplace. The vast majority of jobs are on the phone, so make sure you are prepared to spend hours on the phone with your availability statistics compared against your peers.

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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