Good climate to work in, but some things still lacking - Member Service Representative III USAA Employee Review

4.0
15 Apr 2010
Recommend
CEO approval
Business outlook

Pros

-Benefits, benefits, benefits -health care, on site gyms, all kinds of programs benefitting employees, their family and the community -Co-workers and colleagues are amazing people with a variety of background and experiences -Advancement and opportunities for change are high, but you are REQUIRED to give at least a year in the first job you are hired. -Constant change (this can also be a bad thing for some)

Cons

-Low wages -Have to commit a year to the first job you're picked for -Personally, I found the training program to be prohibitively slow. -Communication amongst teams and management is not stellar, but does seem to be improving. At least it's something on which management seems to be concentrating.

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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