Steady decline in the company's core value - Specialized Investment Representative USAA Employee Review

2.0
29 Dec 2018
Recommend
CEO approval
Business outlook

Pros

8% 401k match, 12 weeks paternal leave, and education benefits.

Cons

Outsourcing to third-party contractors who provide sub-par customer service, career progression depends on who you know, and lack of leadership in some regional offices.

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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