Unrealistic metrics and workload - Property Claims Adjuster USAA Employee Review

Workload is unmanageable, and the metrics are unreasonable. They will hold you accountable for answering calls and returning voicemail messages within 4 hours even when you're on PTO or calls come in after your shift has ended, It's completely unreasonable. The entire claims department has gone downhill over the past 2 years. It's really sad because USAA was once a great place to work. The claims department is now just a toxic work environment.