Learn about animals, and how little you are worth - Pet Care Specialist PetSmart Employee Review

2.0
16 Apr 2011
Recommend
CEO approval
Business outlook

Pros

Staff discount 15% Gain knowledge about lots of different kinds of animals Access to info and sometimes chances to adopt animals with problems for free Longer hours mean it can work with a student's school schedule They are tolerant of tattoos, piercings and alternative looks The animals are taken care of well

Cons

Manager jobs are all about politics. District managers will hire their friend or favorite from another location without even giving a chance at promotions within the store. Pay lower than many other starter jobs. 10.00 per hour and any pay increases you get are negated if you leave and re apply later Managers do nothing to stop customer verbal abuse of employees Managers will write off tons of stuff for minor tasks but won't hire employees for an extra hour or two a week to staff the department properly and allow tasks to be done People can be utterly dishonest and incompetent and there is no system to fire them People can put in a ton of hard work and time and get no recognition Employees aren't permitted to call the review hotline to give feedback, even when they spend more money at the store than most other customers No benefits unless you are full time. No one is hired full time(unless you are a manager and you get a salary anyways) Scholarship program is offered to students only if they are working full time...which would mean they can't be a student.. You are forced to sign a contract saying you can't disclose anything about animals or policies when you are hired, so if you see something you are concerned about you are legally forced to keep your mouth shut.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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