PetSmart Reviews | Glassdoor.ie

PetSmart Reviews

Updated 20 October 2018
3,882 reviews

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3.1
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Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
62 Ratings

3,882 Employee Reviews

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Pros
  • "Working with animals abd follow employees" (in 322 reviews)

  • "The company really supports the interns in their programs and allows them to learn a lot about what it would be like to work there after graduation" (in 46 reviews)

Cons
  • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 196 reviews)

  • "not that many hours as part time" (in 150 reviews)

More Pros and Cons

  1. "Amazing environment at a break-neck speed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Phoenix, AZ (US)
    Former Employee - Human Resources in Phoenix, AZ (US)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Great people to work with a cause to support. "Love of Pets!"

    Cons

    Collaboration is a good thing, but this organization can sometimes take it to the extreme.


  2. "Petsmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Lead
    Current Employee - Associate Lead
    Recommends
    Positive Outlook

    I have been working at PetSmart part-time (More than 3 years)

    Pros

    Working with Pets is a bunch of fun.
    There is always something to do so you can stay busy

    Cons

    High employee turnover
    it can involve dealing with difficult customers on a daily basis

  3. "Mostly great, but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Oshawa, ON (Canada)
    Current Employee - Sales Associate/Cashier in Oshawa, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Relatively reasonable pace of work. Generally more pleasant customers. DOGS!

    Cons

    Little say in how things go. Opportunity for creativity lays within displays.

    Advice to Management

    Majority of management for my location is fantastic. Although, the Store Leader has destroyed the atmosphere and nearly the entire original staff is depleted. The knowledge level of this store has immensely dropped and speed of service is dreadfully slow. Shameful that HR can not acknowledge that hiring 20+ new employees within a month to compensate for loss could signify something is WRONG.


  4. "Bather"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time (More than a year)

    Pros

    Good company employees are all helpful and nice.

    Cons

    Customers are not always pleasant


  5. "Good part time job if you love animals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at PetSmart part-time

    Pros

    Interesting work, working with animals, learning.

    Cons

    Low pay, you get really dirty and ugly uniforms,


  6. "Nice Pet Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at PetSmart full-time

    Pros

    you can work with lot of cute pets

    Cons

    unable to make more money


  7. "Current Pet Trainer, former AL. Best job ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Trainer
    Current Employee - Pet Trainer
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Hard work pays off.
    Easy to get along with co workers as you can always talk about pets and learn from each other.
    Customer service is fun and natural to provide due to the nature of the business.
    Opportunities to learn lots of skills in every store.
    Even the most stressful days are easier to handle because chances are you will at least meet an awesome dog.
    Your safety and animal safety is #1 priority and it really shows daily.
    Excellent employee discounts.
    Providing animal adoptions is really rewarding.
    Working with local rescues and charities.

    Cons

    Not a lot.
    Retail hours can be annoying but that's any retail job.
    Occasional difficult customers, however there are many resources available to go the extra mile to appease them.
    It sometimes feels like leaders are going unchecked. However in my experience a bad leader has been terminated before a staff has imploded. It can feel like it takes forever for something to be done but the right thing always gets done, eventually.

    PetSmart Response

    15 Oct 2018 – Employer Branding

    Thank you so much for the review! We are thrilled to hear that PetSmart is your best job ever! You mention several things that mean a great deal for us - from career development and safety policies... More

  8. "Constantly changing policies that gets old."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salon Leader in Bossier City, LA (US)
    Current Employee - Salon Leader in Bossier City, LA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 5 years)

    Pros

    Wonderful benefits for full time associates and leaders including insurance, 401k, and paid vacation.

    Cons

    Policies constantly change and sometimes contradict each other.

    Advice to Management

    Really, look at what you're asking for.

    PetSmart Response

    12 Oct 2018 – Employer Branding

    Thank you for the feedback. We really appreciate you taking the time. I'm happy to hear you enjoy the benefits! Thank you, also, for the feedback, as we're always looking at ways to improve... More


  9. Helpful (200)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  10. "Cashier"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    They had great management and I felt as if I was given the opportunity to work my way up.

    Cons

    Its a part time job in retail...sometimes customers can be a pain

    PetSmart Response

    9 Oct 2018 – Employer Branding

    Thanks for the feedback! I'm thrilled you felt you had growth and development opportunities! That is hugely important to us. Thank you for sharing!


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