Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (645) , Cashier (624) , Pet Care Specialist (398) , Dog Groomer (369) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (270) , Pet Stylist (257) , Associate (216) , Store Manager (172) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (119) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 530 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 456 reviews)); "Good benefits and 401k." ((in 369 reviews)); "Good work environment and people" ((in 154 reviews)); "Scheduling is flexible and lets me make room for my second job." ((in 144 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 963 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 738 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 457 reviews)); "Long hours and dealing with rude customers" ((in 249 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 203 reviews))

What are employees saying about PetSmart redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart redundancy and their outlook for job security at PetSmart in 2026.

PetSmart Reviews

3.1

37% would recommend to a friend

(10,805 total reviews)

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews

4.0

27 Jun 2026

Positive culture, but requires physical shift work

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Good working environment. Good culture.

Cons

Shift work. Physical work. Lifting.

PetSmart Response

1d

Hi, thanks for taking the time to review. We're happy you enjoyed your #LifeatPetSmart!

3.0

27 Jun 2026

Good pay and culture, but lacks customer focus

Experience leader

Recommend

CEO approval

Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

PetSmart Response

1d

Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.

2.0

27 Jun 2026

Consistent hours and animal care overshadowed by management changes

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Consistent hours and the animals

Cons

Restructuring in management putting all focus on freight and pulling associate work from animal care

PetSmart Response

1d

Thanks for sharing your experience with us. We're glad to hear you appreciated the consistent hours and the opportunity to care for pets. We also understand that changes can impact the day-to-day experience, and we appreciate you taking the time to share your perspective. If you'd like to talk more about your experience or receive additional support, please reach out to our CareSmart team at 1-800-738-4693.

Viewing 1 - 3 of 10,805 Reviews

Jobs at PetSmart

Retail Sales Associate Full Time (PR)

Retail Sales Associate Part Time (PR)

Retail Sales Associate Full Time (PR)

Retail Sales Associate Full Time (PR)

Retail Sales Associate Full Time (PR)

PetSmart

PetSmart Reviews

Company ratings over time

Reviews by job title

Positive culture, but requires physical shift work

Good pay and culture, but lacks customer focus

Consistent hours and animal care overshadowed by management changes

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