PetSmart Reviews | Glassdoor.ie

PetSmart Reviews

Updated 14 July 2018
3,720 reviews

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3.1
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PetSmart CEO J.K. Symancyk
J.K. Symancyk
7 Ratings

3,720 Employee Reviews

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Pros
  • "Working with animals abd follow employees" (in 311 reviews)

  • "Learn a lot about pets which helps you take better care of your animal friend" (in 42 reviews)

Cons
  • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 191 reviews)

  • "not that many hours as part time" (in 141 reviews)

More Pros and Cons

  1. Helpful (185)

    "Good Job if You Have the Passion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Current Employee - Sales Associate/Cashier in Cincinnati, OH (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    -So many animals!!
    -Company is doing some pretty good things
    -Many options within the company--move up or change position
    -15% discount for employees
    -Lots of opportunities to learn more about animals

    Cons

    -Base pay is pretty low for all the sh*t you deal with (literally)
    -Work environment completely dependent on management and coworkers
    -Customers can be RUDE.
    -Have to see a lot of mistreated animals
    -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

    Advice to Management

    The focus on email capture AND conversion is a bit much. It's getting pretty difficult to care about customers when I'm in fear of getting written up for not capturing enough emails. I'd rather see more focus on customer care because that seems to get more returning customers than coupons.


  2. Helpful (4)

    "Phoenix Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Office Empoyee in Phoenix, AZ (US)
    Current Employee - Corporate Office Empoyee in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    The culture of the organization is what attracted me to the company and why I continue to stay. The purchase of Chewy.com in May 2017 was a very strategic addition combining the largest brick and mortar and online pet specialty in one company (yes, Chewy.com is bigger than Amazon in this space!) I have worked here for two years and the change in the Senior leadership from August 2017 to March 2018 has made a significant and positive impact. The new CEO that started in June 2018 has a great background and seems to be very personable. Very excited about the future of PetSmart along with Chewy under the new CEO. The campus has day care, gym, on-site café, Starbucks, shipping center, dry cleaning drop off/pick up - great amenities!

    Cons

    Just like any other organization, it is not perfect. However, the best place I have worked.

    Advice to Management

    Continue working together to create the strategy and aligning organizational goals to all levels. Morale has continued to improve over the past year and the transparency to employees is good - keep it going.

    PetSmart Response

    5 Jul 2018 – Employer Branding

    Thank you so much for taking the time to leave a review! We think PetSmart is a pretty special place, as well, and really appreciate hearing about your experience.

    Like you, we are confident in... More

  3. Helpful (2)

    "Petcare Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Petcare Associate
    Former Employee - Petcare Associate
    Recommends

    I worked at PetSmart part-time (More than 3 years)

    Pros

    Part time associates get paid vacation
    Flexible hours especially great for college students
    Fun job working with animals
    Some stores have wonderful management
    Great pay

    Cons

    Customers can be really rude
    Lots of gossip
    Corporate doesn’t take complaints seriously

    Advice to Management

    Take care of your associates. I had to report a manager for misconduct and the store manager fought for her to keep her job even though this manager was frequently being reported for issues

    PetSmart Response

    11 Jul 2018 – Employer Branding

    Thank you for taking the time to leave a review! We appreciate the feedback so we can continue to improve. I'm pleased you had such a a positive experience overall and enjoyed interacting with... More


  4. Helpful (1)

    "Awesome"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great staff, customers and surrounding

    Cons

    Understaffed, little training, scheduling time lapse

    Advice to Management

    More workers needed

    PetSmart Response

    12 Jul 2018 – Employer Branding

    Thank you for the feedback. That's great to hear you enjoyed your team and interacting with pet parents. Our goal each day – no matter the role – is to help pets and their families, and we... More


  5. Helpful (1)

    "Cel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CEL
    Current Employee - CEL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than 3 years)

    Pros

    Just amazing company to work for they have amazing benefits and care for the people that work for them

    Cons

    They change there minds to much

    Advice to Management

    I would recommend working for this company they really care about there pets and there workers

    PetSmart Response

    12 Jul 2018 – Employer Branding

    Thank you so much for the feedback! We always love hearing from our associates and are thrilled that enjoy working at PetSmart. Thank you for all you do to help keep our pets and pet parents happy... More


  6. "Not for families"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time

    Pros

    Good money if you have no family

    Cons

    Horrible for families. Bad schedules


  7. "Retail with Animals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engagement Leader in Plymouth, MN (US)
    Current Employee - Customer Engagement Leader in Plymouth, MN (US)

    I have been working at PetSmart full-time (More than a year)

    Pros

    animals, coworkers, fun hair colors, can wear jeans, we really take care of the customer

    Cons

    work-life balance, metrics, open late, holidays

    Advice to Management

    Stop worrying about conversion so much (the amount of transactions divided by the amount of people that walk in the door.)

  8. Helpful (2)

    "Former manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Idaho Falls, ID (US)
    Former Employee - Store Manager in Idaho Falls, ID (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 10 years)

    Pros

    Fun atmosphere. Great customers. Really fun if you love pets.

    Cons

    Getting hit hard by both competitors locally and online. PetSmart realizes this and is pushing their own Chewy.com. Especially if they put proprietary items on Chewy. Corporation will stay strong but stores will continue to dwindle. Don’t plan on bonuses.

    PetSmart Response

    9 Jul 2018 – Employer Branding

    Thank you for taking the time to leave a review. It's wonderful to hear how much you enjoyed the atmosphere, pets and pet parents! We are incredibly optimistic about PetSmart's future and look... More


  9. "Great Place to Work if You Really Love Animals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Santa Ana, CA (US)
    Former Employee - Anonymous Employee in Santa Ana, CA (US)
    Recommends

    I worked at PetSmart (More than 3 years)

    Pros

    The part that I really enjoyed about working at Petsmart was seeing dogs every day. On occasion people would bring in their cat, exotic bird, and even pigs so that was awesome! I enjoyed helping pet parents with their questions and concerns. I would definitely recommend working at PetSmart if you love animals and want to get familiar with the pet industry. Overall, I worked with a great team and my managers were supportive.

    Cons

    Some people can be extremely rude, but that happens almost everywhere. Sometimes there was a sense of favoritism.

    Advice to Management

    Start carrying Raw Meat Options and discourage associates from recommending foods like Pedigree.

    PetSmart Response

    12 Jul 2018 – Employer Branding

    Thank you! We love our pets at PetSmart and are glad you share our passion and enjoyed interacting with animals at work. We feel it’s a pretty special place, as well! It's also wonderful to hear you... More


  10. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart part-time

    Pros

    Good training and decent atmosphere

    Cons

    I was scheduled for shifts that were only a couple of hours long, wasn’t even worth the gas money


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