PetSmart Reviews

3.1

37% would recommend to a friend

(10,778 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
5.0
27 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good work involved here very nice

Cons

Bad work very poor service poor

4.0
25 Apr 2017
Recommend
CEO approval
Business outlook

Pros

-So many animals!! -Company is doing some pretty good things -Many options within the company--move up or change position -15% discount for employees -Lots of opportunities to learn more about animals

Cons

-Base pay is pretty low for all the sh*t you deal with (literally) -Work environment completely dependent on management and coworkers -Customers can be RUDE. -Have to see a lot of mistreated animals -Company focuses on many different goals and it gets very overwhelming and makes it difficult to be genuine

Viewing 1 - 3 of 10,778 Reviews

Glassdoor has 11,041 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.