Phoenix Corporate Office - Corporate Office Empoyee PetSmart Employee Review

5.0
5 Jul 2018
Recommend
CEO approval
Business outlook

Pros

The culture of the organization is what attracted me to the company and why I continue to stay. The purchase of Chewy.com in May 2017 was a very strategic addition combining the largest brick and mortar and online pet specialty in one company (yes, Chewy.com is bigger than Amazon in this space!) I have worked here for two years and the change in the Senior leadership from August 2017 to March 2018 has made a significant and positive impact. The new CEO that started in June 2018 has a great background and seems to be very personable. Very excited about the future of PetSmart along with Chewy under the new CEO. The campus has day care, gym, on-site café, Starbucks, shipping center, dry cleaning drop off/pick up - great amenities!

Cons

Just like any other organization, it is not perfect. However, the best place I have worked.

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PetSmart Response
7y
Thank you so much for taking the time to leave a review! We think PetSmart is a pretty special place, as well, and really appreciate hearing about your experience. Like you, we are confident in our leadership team's vision and path forward for success and look forward to a bright future . Thank you, again!

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
4d
We're happy to hear you enjoyed working with us, thanks for taking the time!
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
4d
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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