Great place to work if you like pets - Anonymous employee PetSmart Employee Review

3.0
7 Nov 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You will always have something in common with the people you work with, and the people who shop at your store. Everyone is generally happy and drama free.

Cons

It's impossible to fire anyone and employees are rarely held accountable for anything at any level. The raises are terrible. You'll get maybe a 10-20 cent raise a year, so haggle for your initial offer if hired, you won't see much afterward.

Explore other reviews about PetSmart

5.0
12 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Chance to practice customer service skills -Opportunity to network and connect -Learn time management skills

Cons

-Might not be a good fit if your allergic to certain animals

avatar
PetSmart Response
2mo
We're happy to hear you enjoy working at PetSmart and are happy you're part of our team! Thanks for taking the time to review.
1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

avatar
PetSmart Response
2w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
See reviews by: Helpful|Rating|Date|All