Think again about working for the corporate office right now - Anonymous employee PetSmart Employee Review

2.0
26 Mar 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The corporate campus is nice with child care up to kindergarten, a gym, a dog park, and a cafeteria for associates. Most associates are nice and friendly. It’s nice to have a casual dress code and the ability to bring your pet with you.

Cons

The constant fear of layoffs creates an uneasy work environment. Management is secretive of their plans and will hit different departments at different times so no one knows if and when they might be next. It’s worse than when they did a mass layoff in July when everyone was emailed to be at their desk by 9am and wait for an email about their employment status-all the while Michael Massey was walking around in white pants and a bright shirt. As part of the company mission statement, they emphasize doing the right thing but it feels as though the bottom line is more important than doing what is right for employees,customers, and pets. They want to make everything as spaceially tight and as cheap as possible with the bare minimum of coverage for associates to pets.

Explore other reviews about PetSmart

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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