Former DM - Anonymous employee PetSmart Employee Review

4.0
27 Nov 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great before they were taken private

Cons

countless rounds of lay-off to cut costs obliterated DM, home office, and field positions.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work with pets, earn tips and commission.

Cons

Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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